Returns & Exchange
If you are not completely satisfied with your purchased, you may return the item within 30 business days of receipt of your item. We have no hassle return policy but some non-defective items may incur a 15% re-stocking fee.
- Returned parts must be new, unused, and in original condition, and returned to us in the manufacturer’s original packaging with all tags included.
- Returns will be accepted if problems from the manufacturer exist under one condition. That the customer provides evidence with pictures that can prove that the fault was not of their own.
- There are absolutely no returns, no exchange on electrical, special/made-to-order items, windscreen, bodywork, carbon fiber parts, closeout items, or used parts.
- You are responsible for all shipping costs associated with getting your order black to us.
- Once your return is received and inspected by Motostarz. We will process and a credit will be applied to your credit card or original method of payment minus the shipping fee in 24-48 hours.
Please note that depending on your credit card company, it may take an additional 2-8 business days after your credit is applied for it to be posted to your account.
Please contact us at support@motostarz.ca or call us at 1604.370.4899 before you want to return an item. We will issue you a return authorization number that needs to be marked on the outside and inside of the package being returned.
