Return & Exchange Policy
If you are not completely satisfied with your purchased, you may return the item within 30 days of receipt of your item. We have no hassle return policy but some non-defective items may incurr a 15% re-stocking fee.
- Returned parts must be in new, unused, unopen and in original condition, and returned to us in the manufacturer’s original packaging with all tags included.
- Returns will be accepted if problems from manufacturer exist under one condition: the customer must provide evidence with pictures that can prove that the fault was not of their own.
- There are absolutely no returns, no exchange on electrical, special/made to order items, windscreen, body work, carbon fiber parts, closeout items or used parts.
- No return on any Ducabike, Ermax or CNC Racing products
- You are responsible for all shipping cost associated with getting your order back to us.
- Once your return is received and inspected by Motostarz, we will process your refund and a credit will be applied to your credit card or original method of payment (minus the shipping fee) within 24-48 hours. Please note that depending on your credit card company, it may take an additional 2-8 business days after your credit is applied for it to be posted to your account.
Please contact us at support@motostarz.ca or call us at 1604.370.4899 before you want to return an item. We will issue you a return authorization number that needs to be marked on the outside and inside of the package being returned.
